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Trade Account Management

Customer management software for local authority commercial collections

202300007

Deliver great customer service, more efficiently

Minimise costs, resource and time on administration, while providing a high standard of customer service to a constantly changing customer base.

202300007

Drive greater income generation

Everything you need to manage an efficient, profitable trade waste service.

Manage accounts

Update customers, containers, services and pricing, all in one place.

Reduce paperwork

Eliminate handwritten waste transfer notes and manual reporting.

Increase productivity

Use route optimisation to create efficient, balanced collection rounds.

Satisfy customers

Get organised with an accessible, easy-to-use, cloud-based solution.

Benefits of this solution

Increase
Revenue

Improve
Performance

Enhance Communications

Increase Satisfaction

Our Customers
Do Amazing Things

RO SW Bottom

Frequently Asked Questions

Here are answers to some of the commonly asked questions from our customers:

Our trade account management software is part of our fully integrated back-office platform. This means councils can use the same systems, same people and even the same vehicles to manage their commercial waste services as they use on their domestic services. The combination of route optimisation, in-cab tablets, operations data and workflows, and online resident web tools and apps provides everything a local authority needs to run an efficient and profitable trade waste business.

Absolutely. As more and more local authorities fall victim to attacks, we know that cybersecurity is a top priority for councils. We have invested heavily in secure cloud platforms, best practice processes, and specialist partner services to ensure that our customer solutions are as protected as possible from incident or attack. We are also ISO 27001, Cyber Essentials and Cyber Essentials Plus certified.

Integrated software for commercial waste collection makes it quicker and easier for teams to complete their work, customer service administration time is reduced, and increased income from chargeable services adds into the payback. We have a calculator that can quantify these savings for your organisation.

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