“Our new process makes it quicker to provide residents with accurate information during service changes, which has helped us to significantly reduce calls to our contact centre.”

"The Waste Wizard has rapidly become the primary route for residents to find out how to recycle or reuse items they want to dispose of. Over 100,000 first-time users of the online tool shows how popular and useful this is."

“Optimising our mechanical sweeping routes has allowed us to rebalance our work and makes rounds more efficient, while maintaining the flexibility to react to less predictable activities.”