Increase efficiency and customer satisfaction
In-Cab replaces paper forms with touch-screen tablets, giving drivers the information they need to work safely and efficiently and at the same time providing the contact centre and the depot with real-time issues and performance information.
Modernise services
Give drivers and office staff the information they need at the touch of a button.
Cut paperwork
Replace paper sheets and data entry with electronic vehicle checks and issue recording.
Reduce complaints
Give drivers up-to-date information about new or problem collections so they don’t get missed.
Improve satisfaction
Provide contact centre teams with real-time information on progress and issues when talking to customers.
Increase performance
Fix day-to-day issues as they arise and use performance data to optimise longer term plans.
Benefits of this solution
Balance
Budgets
Drive Performance
Improve Communications
Increase Efficiency
Our Customers
Do Amazing Things
Frequently Asked Questions
See answers to some common questions about this solution
While some drivers and crews may have initial concerns about being spied on, once up and running, for most their in-cab tablet becomes a tool they wouldn’t be without. There are many reasons for this, but increased autonomy and fewer arguments about whether a bin was out are two of the big ones.
The savings organisations make by introducing In-Cab computers far outweighs the cost. It makes it quicker and easier for crews to complete their work, missed bin returns and customer service admin fall away, and increased income from chargeable services adds into the payback. We have a calculator that can quantify these savings for your organisation.
Some customers call what we provide In-Cab technology, some call them On-Board Computers. Routeware combines the tablets used by drivers in the cab to track vehicle and report issues, with our best-in-class route optimisation solution, a back-office portal for office staff to manage day-to-day activity, and digital tools to help engage and educate your residents.