“Our new process makes it quicker to provide residents with accurate information during service changes, which has helped us to significantly reduce calls to our contact centre.”

“Optimising our mechanical sweeping routes has allowed us to rebalance our work and makes rounds more efficient, while maintaining the flexibility to react to less predictable activities.”

The redesigned service uses 12 fewer vehicles than before. Replacing these vehicles with barrows has cut down on pollution, reducing the CO2 emissions of the street cleaning service by over 60%. While using fewer vehicles, the council has actually increased performance

• 44% reduction in customer complaints
• 77% reduction in “bin not out” issues between high and low months
• Introduction of In-Cab devices and Workflow to increase efficiency and improve performance.

“The Digital Depot garden waste collection workflow was used to manage the entire process change from end to end. In just under 12 months, 49,327 residents signed up. Support was excellent as always!“

With nearly 100,000 households, Rhondda Cynon Taf County Borough Council (RCT) is one of the largest local authorities in Wales. To improve efficiency and move away from paper-based processes, the waste and recycling team use Digital Depot.

Richmondshire is now getting less than half of the calls that previously used to come through to the waste team.

“Support for the new communication tools from both residents and council staff has been incredibly positive with many 5* online reviews and a lot of media interest in the communication change.” – Steve Williams, Waste Senior Operation Manager with South Norfolk Council.

“What could have taken us years to implement, we had up and running in just a few months.” – Ian Dipple, Marketing and Communications Manager

“We only need between 7-10% of unique visits to the Waste Wizard on our website to have replaced a phone call to the Council to have saved more than the annual cost of the Waste Wizard.” – Andrew Jenkins, Waste Prevention Team Leader

The new rounds provide households with the same service whilst reducing the number of vehicles from 21 to 11. Savings of £0.5M/yr have been achieved.